Shipping Policy

Order Confirmation & Processing

Once you place an order successfully, you will receive an order confirmation.

If you do not receive an order confirmation after completing your purchase, please contact us at seemiofficiall@gmail.com.

Once your payment has been verified, your order will move into production.

Production Timeline

Orders typically take 3–7 working days to be produced, excluding weekends and public holidays.

Please note that certain custom-made or more detailed pieces may require additional production time. Where applicable, SEEMÍ will communicate this to you.

Domestic Shipping — Within Nigeria

Lagos delivery: 2–4 working days after production and dispatch.

Other Nigerian states: 5–7 working days after production and dispatch.

Orders will be shipped using the available logistics company selected by the customer on the website, where applicable.

Delivery timelines are estimates and may vary due to factors outside SEEMÍ’s control, including courier delays, public holidays, weather, or other unforeseen circumstances.

International Shipping

International orders are shipped through the available logistics providers listed on our website.

Delivery time: International delivery typically takes 1–3 working weeks after dispatch.

Shipping rates: International shipping rates vary depending on the destination, package weight, and selected logistics provider. The applicable shipping cost will be displayed at checkout before your order is completed.

Please carefully review and confirm your delivery address and contact information before completing your order. If a delivery attempt fails because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, the order may need to be reshipped and an additional shipping fee may apply.

Customs, Duties & Taxes

For international orders, all applicable customs fees, taxes, duties, and import charges are the sole responsibility of the customer.

Customs authorities may require us to declare the value of your order on the package. Additional customs duties, taxes, or other charges may be required upon delivery depending on the destination country’s regulations and the value of the shipment.

SEEMÍ is not responsible for customs charges, import duties, taxes, or other fees imposed by the destination country. We recommend contacting your local customs office before placing an international order if you require information about potential charges.

Order Tracking

Once your order has been dispatched, you will receive your tracking information through the contact details provided at checkout.

Your tracking number will allow you to monitor the progress of your delivery. Please ensure that your email address and phone number are accurate when placing your order so that you can receive important order and delivery updates.

Shipping Fees

Shipping fees are calculated based on the delivery location, package weight, and selected delivery option.

Unless the issue is due to an error on SEEMÍ’s end, shipping fees are non-refundable.

If an order is returned or exchanged for reasons that are not the responsibility of SEEMÍ, the applicable return and reshipping costs will be the responsibility of the customer.

Lost or Stolen Packages

SEEMÍ is not responsible for packages that have been confirmed as delivered by the designated courier or logistics provider.

Once a package has been marked as delivered, any claim regarding a missing or stolen package should first be reported to the relevant delivery provider. Where possible, SEEMÍ will assist the customer in communicating with the logistics provider to resolve the issue.

Failed Deliveries

Customers are responsible for providing accurate and complete delivery information at checkout.

If a delivery fails because of an incorrect or incomplete address, unavailable recipient, incorrect phone number, or other information provided by the customer, additional delivery or reshipping fees may apply.

SEEMÍ is not responsible for additional costs resulting from inaccurate information provided by the customer.

Contact Information

If you have any questions or concerns regarding your order, delivery, or our shipping policy, please contact us or email seemiofficiall@gmail.com.